Omar Abdallah

Product Support · 5 months tenure · Reports to Lina Haddad

Overall standing

On track

4 of 6 goals on target

2 goals exceeding 2 goals meeting 2 goals below target 1 active coaching plan 1 feedback needs acknowledgement 1 escalated to Feedback Manager

My goals, where I stand & how to exceed

· live from evaluations · target lines shown

· milestones toward overall achievement

Feb 2026 · Onboarding

Ramp complete Achieved

Cleared onboarding certification and first 30 evaluations. Baseline quality set at 71%.

Apr 2026 · Goal

Empathy & Tone to target Achieved

Reached 84% on Empathy & Active Listening, moved from Below to Meets after coaching plan #1.

Now · In progress

Follow-up Confirmation to Meets In progress

Currently 64% vs 80% target. AiMY coaching plan active, 60% complete, on pace to close by mid-Aug.

Next · Goal

Overall quality to Exceeds (90%+) Upcoming

Once Follow-up Confirmation clears, AiMY projects overall quality reaches 90%+ and you'll be flagged for re-evaluation.

· negative feedback needs your acknowledgement or justify

· AiMY builds a plan and follows up until you achieve the goal

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